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I would like to take this opportunity to thank you for allowing us to handle your transportation needs.   We strive to provide you, our valued customer, with the highest quality service possible.  We've been through numerous changes since we started back in 1984, but our commitment to you has remained the same.

In an ongoing effort for continual improvement, we are asking that you take a few minutes to complete this survey.  We are very interested in knowing how we are serving your individual needs and how we many improve our performance.  Please do not hesitate to be open and honest with your responses, as we use this survey as a tool to help improve our efforts to achieve 100% customer satisfaction.

I would like to take this opportunity to thank you for allow us to handle your transportation needs.  Do not hesitate to contact me with any questions, I will be more than happy to assist you at any time.

Sincerely,

Robert R. Graham, President
GRAHAM TRUCKING SURVEY

Please rate the following on a scale of 1 - 10
( 1 - poor;  5 - needs improvement, 10 - outstanding)

Delivering what we promise
Doing things right the first time
On time deliveries/pick-ups
Responding to service requests quickly

Being accessible when you need to contact us

Being helpful and polite
Understanding and meeting your special needs and requests
Providing timely and accurate billing
Confidence in the service we provide
Appearance of our:
equipment
drivers
office staff
Overall, the quality of our service
Your willingness to recommend us
How courteous and helpful is the office personnel when serving your needs?
Rob
Mike
Jennifer
  Marty
Sherry
  Ron
  Tom
  Jolene
  Debbie
Jim
Jordon

Please provide the following contact information: (optional)

Name
Title
Organization
Street address
Address (cont.)
City
State/Province
Zip/Postal code
Country
Work Phone
FAX
E-mail

THANK YOU FOR TAKING OUR ONLINE SURVEY